RETURNS & REFUNDS POLICY

Thank you very much for shopping at Dr Jon’s Gorilla Grips (& Other Optical Objects)
If you are not entirely satisfied with your purchase, we are here to help.

Returns

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
• For additional information in this section, create your own Return & Refund Policy.

Refunds, Damaged Products & Incorrectly-sent Items

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
• If our products arrived damaged in any way, please contact us immediately and we will be happy to send a free replacement. In the case of eye drop bottles / cartons we do require a picture.
• If we have sent the incorrect item, please let us know and send us a picture. We will dispatch the correct item first class post and not ask for a return of the incorrect item(s)

Shipping

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are in any doubt about the process – or have further questions or queries – please contact us.